Privacy Policy
This policy applies to all information collected or submitted in the Nearly Departed apps for iPhone, iPad and Apple Watch.
Information I do not collect
I do not - and never will - collect, collate, or share, your location data. When your location is used to find your nearest station, or determine your direction of travel, that work is performed entirely on your iPhone, iPad or Apple Watch.
Information I collect
All information collected via the app is anonymous, and is used exclusively to provide a service that you requested, or to gain insight into how the app is used in order to improve it for everybody.
If you choose to email nearlydeparted@greenlightapps.co.uk to ask for support, then whatever information you share will be stored. Any information received by me via email will only be used to support your query. Your feedback may be used to help me decide on changes/additions to app features, to improve the app for everybody. Your email address, and the contents of any email you send will not be shared, and you will not receive unsolicited email from me which is not related to your query. I may follow-up on your email to ask for more information, or to invite you to test new features.
Data collected by me
The apps send some anonymous data to a server operated by me. This includes:
- metrics about the number of users who purchase an AppStore subscription (but not who subscribes).
- routes created inside the app, including the selected stations (but not who created these routes). This information is used to provide route suggestions to other users.
- details about train services that you follow, so I can send updates to Live Activities running on your phone. This information is used only to send Live Activity updates, and is deleted after 8 hours.
- details about the favourite services that you make in the app, so I can remotely start Live Activities for you. This is deleted after one month if the Live Activities cannot be started (eg. if you uninstall the app).
- details about when you first installed the app, any recurring subscription you may have, and your use of iOS accessibility features, so I can check the premium status of your app before remotely starting Live Activities.
- a set of push notification tokens for your device, which allows me to send push notifications to start or update Live Activities. These are deleted after three months of inactivity (eg. if you uninstall the app).
Data collected by third parties
The apps also send data anonymously to third parties:
| Third Party | What is it used for? |
|---|---|
| App Store Connect | Apple provide this service to all app developers. This includes information to help me diagnose app crashes and other problems. They also share metrics about App Store views, downloads, app launches and user subscriptions. |
| TelemetryDeck | Used to help me understand how the app is used, so I can improve the app for all users. |
| RevenueCat | Used to manage the premium subscription in the app, and to determine a user’s eligibility for premium features. |
Your consent
By using the app, you consent to this privacy policy.
Contacting me
If you have questions regarding this privacy policy, you may email nearlydeparted@greenlightapps.co.uk.
History of this privacy policy
- June 2025 Adds a note about collecting more anonymous information to support auto-starting Live Activities.
- April 2025: Minor grammar changes.
- December 2023: Adds a note about data used to support iOS Live Activities, and its retention period. Clarification about how I might use your support email.
- 15 May 2022: The app no longer collects metrics about the number of AppStore reviews. This data is now fetched directly from Apple.
- 15 November 2021: “AppTelemetry” renamed to “TelemetryDeck”.
- 19 June 2021: First published.